FREQUENTLY ASKED QUESTIONS

Most customers see a positive response within 30 days of consistent and correct use, though some start seeing a difference in their pet within a few days! It is very important to give the daily recommended amount as instructed on the product label.

Our Joint Health and Calming products typically require the most patience as they may take up to 4-6 weeks to see the best results.

There is a stamp on the bottom of each jar that includes the Lot # and Expiration (“Best By”) Date.

Absolutely! All our supplements are formulated so that they are beneficial to all size dogs, through every stage of they lives.  Be sure to always follow the directions of use on the back of the jar to make sure you’re giving the correct about based on your dog’s weight. 

Absolutely! Even the pickiest of pups loved the taste of our naturally-flavored supplements. The soft chew consistency feels like a treat and is much more palatable than pills and tablets for dogs. 

None the less, if for some reason your dog is not completely in love with our treats, you can just return them for a full refund.  We want all our customers to have wagging tails!

We have not tested the use of our products on pregnant or breast feeding dogs. Please check with your veterinarian before giving any of our supplements chews to a dog that is pregnant or breastfeeding.

Not at all! It is a common misconception that Hemp contains THC because of the relation to the marijuana plant. The Organic Hemp Powder and Oil that we use is 100% free of THC and contains ZERO psychoactives. This is because our Organic Hemp Powder and Oil are made from very specific parts of the hemp plant that do NOT contain any psychoactive properties or THC. Your dog will not get high off our products that contain hemp but will reap the health benefits of the omegas in hemp to help support their joint, anxiety, and skin/coat issues.

We are confident our products will improve your pet’s quality of life as they are formulated with the highest quality ingredients.  Most of the dogs using our products see positive results and multiple health benefits after consistent use with the recommended daily amounts, nonetheless, there’s no such thing as a magic pill that will work 100% of the time for 100% of dogs. 

We feel confident that our products will work for your dog just like they’ve worked for our dogs but if they don’t work for your pup, we are happy to send you a refund or a replacement product!

Many of our tail wagging customers have seen significant improvements in their health and overall quality of life, however our products are not intended to replace the advice of your veterinarian. You should always consult with your veterinarian before making any changes to a prescribed medication routine.

Most dogs will eat the whole jar of supplements if they could!  In fact, during product test, 9 out of 10 dogs loved eating our natural flavored soft chews. 

In the rare occasion that your dog is exited to eat our soft chews, here are a few tricks:

  1. Crumble and add to their regular food (you can even add some water)
  2. Cover in peanut butter (make sure there is no xylitol as an ingredient!)
  3. Wrap in a slice of deli meat or cheese

Of course! Most of our products are compatible with each other because they’re made from safe, natural ingredients.  Just be sure to follow the directions of use in the back of the jar to make sure you’re giving the proper dose based on your dog’s weight. 

All our pet health supplements and grooming supplies are made in our FDA and GMP approved facility in the United States.

Our compostable and biodegradable bags are not made in the United States. 

We want all our customers to be satisfied and have wagging tails so your purchase is 100% risk free. 

If within 30 days, you don’t feel like our products have improved your dog’s quality of life, we’ll give you your money back, no questions asked.  Learn more about our refund policy

We’ll try to get our product our to you as fast as possible!  Here are our shipping times:

  • Continental US      2 days – 1 week
  • Canada                   2 weeks
  • Puerto Rico            2 weeks

For product specific questions, visit the 'Reviews and Q&A' tab in your product of interest
or contact us at contact@mokaipaws.com